{"id":5265,"date":"2022-07-28T18:39:13","date_gmt":"2022-07-28T18:39:13","guid":{"rendered":"https:\/\/www.roundupapp.com\/?page_id=5265"},"modified":"2022-08-10T22:19:02","modified_gmt":"2022-08-10T22:19:02","slug":"faqs-roundup-at-checkout","status":"publish","type":"page","link":"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/","title":{"rendered":"FAQs &#8211; RoundUp at Checkout"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5265\" class=\"elementor elementor-5265\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64e02a7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64e02a7d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e4a795c\" data-id=\"7e4a795c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48bd81bf elementor-widget elementor-widget-heading\" data-id=\"48bd81bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hello, how can we help you?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc48aae elementor-widget elementor-widget-text-editor\" data-id=\"2cc48aae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Get answers to the most commonly asked questions about RoundUp App.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-651b942f elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"651b942f\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-search-form\" role=\"search\" action=\"https:\/\/www.roundupapp.com\" method=\"get\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t\t\t\t<input placeholder=\"Search...\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" title=\"Search\" value=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" title=\"Search\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-search\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1430fc1c\" data-id=\"1430fc1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3938266c elementor-widget elementor-widget-image\" data-id=\"3938266c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"800\" height=\"800\" src=\"https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1024x1024.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1024x1024.png 1024w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-300x300.png 300w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-150x150.png 150w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-768x768.png 768w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1536x1536.png 1536w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-2048x2048.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65171d2b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65171d2b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2f035455\" data-id=\"2f035455\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e362bc7 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"5e362bc7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-cart\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\" >\n\t\t\t\t\t\tEcommerce\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a599b0a elementor-widget elementor-widget-button\" data-id=\"a599b0a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-5bfde75a\" data-id=\"5bfde75a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2854e6b4 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"2854e6b4\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\" >\n\t\t\t\t\t\tDonors\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542b9ae0 elementor-widget elementor-widget-button\" data-id=\"542b9ae0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-b47c582\" data-id=\"b47c582\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39660b30 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"39660b30\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-house-user\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\" >\n\t\t\t\t\t\tNonprofits\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-624e5c4c elementor-widget elementor-widget-button\" data-id=\"624e5c4c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-75262e08\" data-id=\"75262e08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17b36df4 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"17b36df4\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-general\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-question-circle\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-general\/\" >\n\t\t\t\t\t\tGeneral FAQs\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad5b487 elementor-widget elementor-widget-button\" data-id=\"2ad5b487\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-general\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-342db9fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"342db9fc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ce002c3\" data-id=\"1ce002c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98b87e6 elementor-widget elementor-widget-heading\" data-id=\"98b87e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General FAQs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c568c89 elementor-widget elementor-widget-text-editor\" data-id=\"c568c89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>FAQs on RoundUp App, our company, and other commonly asked about topics.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cd7ccc elementor-widget elementor-widget-accordion\" data-id=\"46cd7ccc\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How does RoundUp at Checkout work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1181\"><h4>RoundUp at Checkout allows eCommerce merchants to add a donation option to their online checkout process so customers can roundup their online purchases to add up to monthly donations to nonprofits.<\/h4><p>We created an API and free plug-ins for eCommerce stores to offer donation offers to their customers because we were getting so many calls and emails requesting this opportunity.\u00a0<\/p><p>We have free plug-ins for <a href=\"https:\/\/www.bigcommerce.com\/apps\/roundup\/\" target=\"_blank\" rel=\"noopener\">BigCommerce<\/a> and <a href=\"https:\/\/wordpress.org\/plugins\/roundup-app-for-woocommerce\/#developers\" target=\"_blank\" rel=\"noopener\">WooCommerce<\/a> stores as well as an option that can be used with Drupal and an <a href=\"https:\/\/developer.roundupapp.com\/reference\/overview#overview\" target=\"_blank\" rel=\"noopener\">API <\/a>for custom implementations. We also can create totally custom enterprise-level programs.\u00a0<\/p><p>We are currently only available for U.S. based stores or stores doing business in U.S. dollars who want to collect donations for U.S. based nonprofits (registered as 501(3)(c)).\u00a0<\/p><p>Set-up is fast and easy and should only take 5-10 minutes! We have a <a href=\"https:\/\/roundup-app-sandbox.mybigcommerce.com\/chemex-coffeemaker-3-cup\/\" target=\"_blank\" rel=\"noopener\">sandbox<\/a> on BigCommerce you can use to see the product in action! You can also install on your own sandbox if you&#8217;d like to test how it works.<\/p><p>You should select one nonprofit to support at a time, but you can change the nonprofit you want to select at any time via your merchant admin portal.\u00a0<\/p><p>During the signup process, you will link your banking information. On processing day, we will withdraw the donated funds and send them to the nonprofit designated for those funds. Alternatively, we can invoice you for the donation amount or you can provide a credit card for the donation payment to the nonprofit.\u00a0<\/p><p>Donations will appear as ACH\u2019s to your chosen nonprofit once a month.<\/p><p>If you choose to match your roundups, a second ACH will appear on your account for your match. We break the payment into two because only your matching portion is eligible for tax deductions. The consumer donations should not be listed on your profit\/loss statement. Consumer donated funds should be listed as a non-revenue, payable item on your balance sheet to prevent you from realizing a tax liability for the incremental revenue.\u00a0<\/p><p>Example:<br \/>Consumers give $1,000 in RoundUp donations and you match $500. You will<br \/>see 2 ACH transactions at the end of the month out of your account and you will receive a tax receipt for your match, $500.<\/p><p>Donations are non-refundable, so if a customer donated on a transaction that is later canceled or refunded, you should only issue the refund for the merchandise and associated taxes or fees, not including the donation.\u00a0<\/p><p>We&#8217;re here to help, so if you have more questions about how RoundUp at Checkout works, please <a href=\"https:\/\/meetings.hubspot.com\/bradenf\/roundup-at-checkout?__hstc=143092138.31cf6779abd2214c2a1704142136aad0.1658949339474.1658949339474.1658949339474.1&amp;__hssc=143092138.25.1658949339474&amp;__hsfp=246074716\" target=\"_blank\" rel=\"noopener\">use this link<\/a> to set-up a meeting and we can answer questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Do you have a list of eCommerce companies using RoundUp at Checkout for donations?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1182\"><div class=\"kb-article tinymce-content\"><h4>We do not have a client list that&#8217;s publicly available, but we add new clients daily!<\/h4><p>Nonprofits receiving donations from a RoundUp at Checkout client will see their information in the nonprofit admin portal listing them as a &#8220;merchant&#8221; donor.<\/p><p>We do not have a list of merchants using our RoundUp at Checkout product publicly available, but we do try to highlight success stories on our blog and in our monthly newsletters to nonprofits and merchants.\u00a0<\/p><p>RoundUp at Checkout is available for stores using BigCommerce, WooCommerce, Drupal or our custom API implementation.<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Prohibited and Restricted Businesses<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1183\"><p>RoundUp App uses Stripe to process transactions and adheres to Stripe&#8217;s policy on restricted and prohibited businesses.\u00a0<br \/><br \/>You can learn more about their policy on restricted and prohibited businesses here:<\/p><p><a href=\"https:\/\/stripe.com\/legal\/restricted-businesses\">https:\/\/stripe.com\/legal\/restricted-businesses<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24ae415 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24ae415\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53187e3\" data-id=\"53187e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-986017d elementor-widget elementor-widget-heading\" data-id=\"986017d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Big Commerce<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b93a66e elementor-widget elementor-widget-accordion\" data-id=\"b93a66e\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1941\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1941\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I manually create an API Access Token to get RoundUp App on my store?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1941\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1941\"><p>For BigCommerce:<\/p><div class=\"kb-article tinymce-content\"><h4>Access tokens allow us to magically tack and record RoundUps on your BigCommerce Site. We need one for RoundUp app to do its magic.<\/h4><p>To create your access token follow these steps:<\/p><p>Click on <strong>Advanced Settings<\/strong> located on the left sidebar.<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png\" sizes=\"(max-width: 688px) 100vw, 688px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=344&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 344w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 688w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=1032&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 1032w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=1376&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 1376w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=1720&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 1720w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png?width=2064&amp;name=Screen%20Shot%202021-02-22%20at%203.01.40%20PM.png 2064w\" alt=\"Screen Shot 2021-02-22 at 3.01.40 PM\" width=\"688\" \/><\/p><p>Scroll down to <strong>API Accounts<\/strong><\/p><p><strong><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png\" sizes=\"(max-width: 688px) 100vw, 688px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=344&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 344w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 688w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=1032&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 1032w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=1376&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 1376w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=1720&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 1720w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png?width=2064&amp;name=Screen%20Shot%202021-02-22%20at%203.02.16%20PM.png 2064w\" alt=\"Screen Shot 2021-02-22 at 3.02.16 PM\" width=\"688\" \/><\/strong><\/p><p>Create API Account is a dropdown. Click on Create V2\/V3 API Token.<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png\" sizes=\"(max-width: 688px) 100vw, 688px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=344&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 344w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=688&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 688w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=1032&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 1032w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=1376&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 1376w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=1720&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 1720w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png?width=2064&amp;name=Screen%20Shot%202021-02-22%20at%203.05.32%20PM.png 2064w\" alt=\"Screen Shot 2021-02-22 at 3.05.32 PM\" width=\"688\" \/><\/p><p>Last step is to follow these permissions (everything else should be None):\u00a0<\/p><div class=\"hs-table-align-center\" data-hs-responsive-table=\"true\"><table border=\"1\" cellpadding=\"4\"><tbody><tr><td><strong>Scope<\/strong><\/td><td><strong>Value<\/strong><\/td><\/tr><tr><td data-sheets-value=\"{\">orders<\/td><td data-sheets-value=\"{\">read-only<\/td><\/tr><tr><td data-sheets-value=\"{\">products<\/td><td data-sheets-value=\"{\">modify<\/td><\/tr><tr><td data-sheets-value=\"{\">content<\/td><td data-sheets-value=\"{\">modify<\/td><\/tr><tr><td data-sheets-value=\"{\">checkout-content<\/td><td data-sheets-value=\"{\">modify<\/td><\/tr><tr><td data-sheets-value=\"{\">Information &amp; Settings<\/td><td data-sheets-value=\"{\">read-only<\/td><\/tr><\/tbody><\/table><\/div><p><em><strong>RUA only requests this information via chat or on the phone, after verifying the identity of the administrator of the store. Do not provide this token to anyone other than a verified RoundUp App employee.<\/strong><\/em><\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc86d31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc86d31\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a802f3\" data-id=\"8a802f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3373e0c elementor-widget elementor-widget-heading\" data-id=\"3373e0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Donation Source (Payment)<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a15a72 elementor-widget elementor-widget-accordion\" data-id=\"2a15a72\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4411\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-4411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can donations be funded without connecting my bank account to RoundUp App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4411\"><h4>Can&#8217;t find your bank? Don&#8217;t feel comfortable signing into your bank with us? That&#8217;s totally fine! Just follow the steps below to link with your account number.<\/h4><p>Watch us go through the steps: <a href=\"https:\/\/www.loom.com\/share\/5f4718f0154a47c4ab6ea00c6fec5eff\" target=\"_blank\" rel=\"noopener\">Tutorial Video<\/a><\/p><p>Step 1: Click &#8220;Sign In&#8221;<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=688&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png\" sizes=\"(max-width: 688px) 100vw, 688px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=344&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 344w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=688&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 688w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=1032&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 1032w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=1376&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 1376w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=1720&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 1720w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png?width=2064&amp;name=Screen%20Shot%202020-12-29%20at%203-23-47%20PM-png.png 2064w\" width=\"688\" \/><\/p><p>Step 2: Continue With Plaid<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/Screen%20Shot%202020-12-29%20at%203-24-15%20PM-png-1.png\" \/><\/p><p><strong>Step 3:<\/strong> Search for &#8220;Account Number&#8221; and click &#8220;Link with Account Numbers&#8221;<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/Screen%20Shot%202020-12-29%20at%203-24-43%20PM-png-1.png\" \/><\/p><p><strong>Step 4:<\/strong> Continue through the Process to Link Account Numbers<\/p><div class=\"hs-video-container\"><div class=\"hs-video-wrapper\"><iframe id=\"hs_player_0c3a7f1b-5456-4efb-a388-af8a3b3e6818\" src=\"https:\/\/play.hubspotvideo.com\/v\/4829666\/id\/39326016164?renderContext=onload-placeholder&amp;parentOrigin=https%3A%2F%2Fhelp.roundupapp.com&amp;pageId=39319776727#hsvid=0c3a7f1b-5456-4efb-a388-af8a3b3e6818&amp;t=1658951352601\" sandbox=\"allow-forms allow-scripts allow-same-origin allow-popups\" data-mce-fragment=\"1\"><\/iframe><\/div><\/div><p><strong>Step 5:<\/strong> Return to complete the process by entering your deposit amounts to verify your account!<\/p><p>All set to go!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hello, how can we help you? Get answers to the most commonly asked questions about RoundUp App. Ecommerce FAQs to help donors using the RoundUp App See articles Donors FAQs to help donors using the RoundUp App See articles Nonprofits FAQs to help donors using the RoundUp App See articles General FAQs FAQs to help [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - RoundUp at Checkout - Roundup App<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - RoundUp at Checkout - Roundup App\" \/>\n<meta property=\"og:description\" content=\"Hello, how can we help you? 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