{"id":5275,"date":"2022-07-28T18:34:07","date_gmt":"2022-07-28T18:34:07","guid":{"rendered":"https:\/\/www.roundupapp.com\/?page_id=5275"},"modified":"2022-08-29T14:17:51","modified_gmt":"2022-08-29T14:17:51","slug":"faqs-general","status":"publish","type":"page","link":"https:\/\/www.roundupapp.com\/faqs-general\/","title":{"rendered":"FAQs &#8211; General"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5275\" class=\"elementor elementor-5275\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69e8d0ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69e8d0ca\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41666ec8\" data-id=\"41666ec8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68b30b33 elementor-widget elementor-widget-heading\" data-id=\"68b30b33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hello, how can we help you?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b31dc80 elementor-widget elementor-widget-text-editor\" data-id=\"2b31dc80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Get answers to the most commonly asked questions about RoundUp App.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-636cbc72 elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"636cbc72\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-search-form\" role=\"search\" action=\"https:\/\/www.roundupapp.com\" method=\"get\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t\t\t\t<input placeholder=\"Search...\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" title=\"Search\" value=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" title=\"Search\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-search\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10102aa4\" data-id=\"10102aa4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6da26704 elementor-widget elementor-widget-image\" data-id=\"6da26704\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"800\" height=\"800\" src=\"https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1024x1024.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1024x1024.png 1024w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-300x300.png 300w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-150x150.png 150w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-768x768.png 768w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-1536x1536.png 1536w, https:\/\/www.roundupapp.com\/wp-content\/uploads\/2022\/03\/Onboarding-Header-Illustrations-Donors-2-2048x2048.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-784bcd78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"784bcd78\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-720fa252\" data-id=\"720fa252\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4533880a elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"4533880a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shopping-cart\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\" >\n\t\t\t\t\t\tEcommerce\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eca3d24 elementor-widget elementor-widget-button\" data-id=\"7eca3d24\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-roundup-at-checkout\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-2781cd36\" data-id=\"2781cd36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2df10140 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"2df10140\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-user\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\" >\n\t\t\t\t\t\tDonors\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24035477 elementor-widget elementor-widget-button\" data-id=\"24035477\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-donor\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3f6db261\" data-id=\"3f6db261\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b740770 elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"5b740770\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-house-user\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\" >\n\t\t\t\t\t\tNonprofits\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d71a9d elementor-widget elementor-widget-button\" data-id=\"44d71a9d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-nonprofit\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-20ed0204\" data-id=\"20ed0204\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1de21e2c elementor-view-default elementor-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"1de21e2c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/www.roundupapp.com\/faqs-general\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-question-circle\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-general\/\" >\n\t\t\t\t\t\tGeneral FAQs\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFAQs to help donors using the RoundUp App\n\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed7b1df elementor-widget elementor-widget-button\" data-id=\"7ed7b1df\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.roundupapp.com\/faqs-general\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See articles<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4229d58b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4229d58b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f39cef2\" data-id=\"4f39cef2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f323373 elementor-widget elementor-widget-heading\" data-id=\"f323373\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General FAQs<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476eae29 elementor-widget elementor-widget-accordion\" data-id=\"476eae29\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Tell me more about a $5 minimum donation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1191\"><h4>RoundUp App has a $5 per month, per nonprofit minimum donation for donors giving monthly via rounding up or giving a set amount.<\/h4><p>RoundUp App released a new donor app Fall 2021 that required all new donors to donate a minimum of $5 per month.\u00a0<\/p><p>February 2022, we updated all existing donor accounts to also have a minimum donation of $5.\u00a0<\/p><p>There are a few reasons we made this change:<\/p><p>First, we know that $5 a month is a standard and effective starting point for nonprofits bringing on new donors. It gives donors a great way to contribute without feeling huge financial stress and when donors are happier, they&#8217;re more likely to contribute.<\/p><p>Second, we know that donations under $5 can cost organizations more in fees and we make it our mission to ensure all nonprofits are getting the absolute most they can by bringing their donors into RoundUp App.<\/p><p>We notified nonprofits and donors of the coming change with dedicated emails and reminders in the admin newsletter, with a dedicated email including instructions to nonprofits to help them get donors to update their accounts before the change happened.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I login to my RoundUp App account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1192\"><div class=\"kb-article tinymce-content\"><h4>Donors, nonprofits, and eCommerce merchants all have dashboards to log into!<\/h4><h5><strong>Donors<\/strong><\/h5><p>Donors can visit their accounts by opening a downloaded app (Android or iPhone) or by visiting the <a href=\"https:\/\/app.roundupapp.com\/login\" rel=\"noopener\">website<\/a>. Donors can use an email address and password or use Google or Apple Sign In! Donors can also retrieve a lost password by clicking on <a href=\"https:\/\/app.roundupapp.com\/login\/forgot-password\" target=\"_blank\" rel=\"noopener\">&#8220;Forgot password?&#8221;.\u00a0\u00a0<\/a><\/p><p>If you&#8217;ve lost access to the email address you used to create your account and need help accessing an account, you can <a href=\"mailto:support@roundupapp.com\" rel=\"noopener\">email<\/a> our support team for help.<\/p><p><img class=\"hs-image-align-center\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=185&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png\" sizes=\"(max-width: 185px) 100vw, 185px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=93&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 93w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=185&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 185w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=278&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 278w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=370&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 370w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=463&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 463w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=555&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 555w\" width=\"185\" \/><\/p><h5>Nonprofits<\/h5><p>Nonprofits can <a href=\"https:\/\/admin.roundupapp.com\/#\/Login\" target=\"_blank\" rel=\"noopener\">sign in<\/a> to their admin portal via our website. The nonprofit admin portal is not available via an app and is best viewed on a computer screen because there are downloadable donor and donation reports available, as well as marketing assets in the marketing library. If you&#8217;ve forgotten your email address, you can request a reset <a href=\"https:\/\/admin.roundupapp.com\/#\/ForgotPassword\" rel=\"noopener\">here<\/a>.<\/p><h5>eCommerce Merchants<\/h5><p>If you have an eCommerce store with a RoundUp App merchant account, you can sign in <a href=\"https:\/\/merchant.roundupapp.com\/#\/Login\" target=\"_blank\" rel=\"noopener\">here<\/a>. The merchant portal is also best viewed on a computer screen. If you forgot your password, you can request a reset <a href=\"https:\/\/merchant.roundupapp.com\/#\/ForgotPassword\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What kind of customer support do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1193\"><div class=\"kb-article tinymce-content\"><h4>We&#8217;re here live to chat with you Monday &#8211; Friday 9am-5pm, or you can email us or send us a note via our forms or send us a DM via Slack! We&#8217;re also open to DMs, meetings and phone calls!<\/h4><h4>Chat with us on our website<\/h4><p>Look for the blue chat icon on the bottom right of <a href=\"https:\/\/www.roundupapp.com\/\" target=\"_blank\" rel=\"noopener\">roundupapp.com<\/a>. You can also leave your email and our team will reach out!<\/p><h5>Email or Call<\/h5><p>Reach your account manager directly. If you don&#8217;t know who your account manager is you can contact our support team at <a href=\"mailto:support@roundupapp.com\" rel=\"noopener\">support@roundupapp.com<\/a>.<\/p><h5>Contact Us Form<\/h5><p>Send us a message on our website by filling out the form on our Contact page (<a href=\"http:\/\/roundupapp.com\/contact\/\" target=\"_blank\" rel=\"noopener\">roundupapp.com\/contact\/<\/a>).\u00a0<\/p><h5>Join Us on Slack<\/h5><p>We have a <a href=\"https:\/\/join.slack.com\/t\/roundupappnonprofits\/shared_invite\/zt-ntdiott0-CElwfyEouZD6XakPY8rW7g\" target=\"_blank\" rel=\"noopener\">Slack workstation<\/a> available for nonprofits &#8211; you can chat to other nonprofit admins or send us direct messages. We&#8217;ll periodically share product and company news here, too!<\/p><h5>Send Us a DM via Social\u00a0<\/h5><p>Follow us on <a href=\"https:\/\/www.instagram.com\/roundupanddonate\/?hl=en\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>, <a href=\"https:\/\/www.facebook.com\/roundupapp\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/roundup-app\/\" target=\"_blank\" rel=\"noopener\">Linkedin<\/a> and <a href=\"https:\/\/twitter.com\/RoundUpDonate\" target=\"_blank\" rel=\"noopener\">Twitter<\/a> where we&#8217;ll share periodic updates. We&#8217;ll also respond to direct messages and comments on all of our channels!<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1194\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1194\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How does RoundUp App make money?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1194\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1194\"><div class=\"kb-article tinymce-content\"><h4>We have a monthly platform fee for nonprofit clients and we charge a processing fee for donations processed via RoundUp at Checkout.<\/h4><p>Similar to many nonprofits, RoundUp App is a team made up of determined individuals wearing many hats each to try to create a simple, fun way for people to donate to their favorite nonprofits and causes. We have to keep our proverbial lights on, however, so we have pricing plans we think should work for most nonprofits:<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-Feb-18-2022-08-54-13-20-PM.png\" \/><\/p><p>It is always free to signup for a nonprofit account and take a look at the nonprofit admin portal. The fees only begin when we start processing donations.\u00a0<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1195\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1195\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do \"RoundUps\" work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1195\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1195\"><div class=\"kb-article tinymce-content\"><h4>Rounding up everyday transactions makes charitable giving affordable for every budget, but if you want to be sure you understand the process, read on!<\/h4><p>RoundUp App requires a funding source from donors (usually a credit or debit card) and a bank account for \u201cRoundUp\u201d transactions. The bank integration provides us with \u201cread-only\u201d access to the linked account that allows us to calculate the RoundUps.<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-Feb-18-2022-07-14-23-64-PM.png\" \/><\/p><p>If a donor does not want to link a bank account, the donor can donate to their chosen nonprofits one-time or monthly. Donors can make a one-time gift of $1, $5, $10, $25 or a custom amount at any time via the app since your donation source is saved in the donor account.<\/p><div data-tab=\"4\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"true\" aria-selected=\"true\">All transactions via the linked account will be rounded up, potentially including Venmo, Apple Pay, Paypal, etc. if those other payment options are funded by the linked account.<\/div><div data-tab=\"4\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"true\" aria-selected=\"true\">RoundUp App does not need to be open and there won&#8217;t be a &#8220;round up&#8221; option that appears on transactions.\u00a0 All transactions from linked accounts will be rounded up toward a monthly donation total and there\u2019s no need to have the app open or select particular transactions in any way.<\/div><div data-tab=\"4\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"true\" aria-selected=\"true\"><p>On the app, donors can always view their current RoundUps and can always see how much they will donate that month. Donors can also set their personal preferences on the profile settings and set a monthly maximum as well as decide if they&#8217;d like to make whole dollar roundups on transactions that end in $.00<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-Feb-18-2022-07-15-03-78-PM.png\" \/><\/p><\/div><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1196\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1196\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Are RoundUp App donations tax-deductible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1196\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1196\"><div class=\"kb-article tinymce-content\"><h4>RoundUp App donations follow the same tax code as other types of donations.<\/h4><p>RoundUp App will provide donors tax receipts for one-time donations, monthly for recurring donations, and a yearly summary in January. This is the extent of our donor recognition, so we encourage nonprofits to follow up with thank you notes or other acknowledgments specific to each individual organization.<\/p><p>Yearly tax receipts for 2021 were sent to donors in January of 2022.<\/p><p>RoundUp at Checkout donations from eCommerce companies are generally not tax-deductible, but matching donations are tax-deductible.\u00a0<\/p><p>Please check with a tax professional for information specific to your tax filing though!<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1197\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1197\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Who can use RoundUp App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1197\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1197\"><div class=\"kb-article tinymce-content\"><h4>We connect donors and eCommerce merchants to nonprofits!<\/h4><p>Any registered 501(c)3 organization with a bank account in the United States can receive donations via RoundUp App, including \u201cfiscally sponsored\u201d groups.<\/p><p>We hope to eventually expand to support international nonprofits, but we are only focused on organizations in the U.S. today.<\/p><p>If you don\u2019t see your favorite nonprofit on our organization list, send us an email at support@roundupapp.com with the name of the organization or fill in the appropriate information <a href=\"https:\/\/share.hsforms.com\/17qgEeEirQn2-9BxztDh24w2vile?__hstc=143092138.31cf6779abd2214c2a1704142136aad0.1658949339474.1658949339474.1658949339474.1&amp;__hssc=143092138.18.1658949339474&amp;__hsfp=246074716\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><p>We welcome donations from anyone who would like to donate to any organizations on our platform.<\/p><p>Our eCommerce product, RoundUp at Checkout is available for companies who want to offer their customers a donation option at checkout on <a href=\"https:\/\/www.bigcommerce.com\/apps\/roundup\/\" target=\"_blank\" rel=\"noopener\">BigCommerce<\/a>, <a href=\"https:\/\/wordpress.org\/plugins\/roundup-app-for-woocommerce\/#developers\" target=\"_blank\" rel=\"noopener\">WooCommerce<\/a> or build your own using our <a href=\"https:\/\/developer.roundupapp.com\/reference\/overview#overview\" target=\"_blank\" rel=\"noopener\">API<\/a>.<\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1198\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1198\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I see your terms of service and privacy policies?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1198\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1198\"><h4>Our terms are available here, on the website, and via the platform\/app.<\/h4><p>Yes! Anyone can read our\u00a0<a href=\"https:\/\/www.roundupapp.com\/terms\/\" target=\"_blank\" rel=\"noopener\">user agreement<\/a>,\u00a0<a href=\"https:\/\/www.roundupapp.com\/platform-nonprofits\/\" target=\"_blank\" rel=\"noopener\">platform agreement for nonprofits,<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.roundupapp.com\/platform-merchant\/\" target=\"_blank\" rel=\"noopener\">platform agreement for merchants<\/a> before signing up to use RoundUp App. Our <a href=\"https:\/\/www.roundupapp.com\/privacy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a> is also available for review.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1199\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1199\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What are special giving days and occasions in 2022?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1199\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1199\"><div class=\"kb-article tinymce-content\"><h4>When planning your content calendar for the year, it&#8217;s important to think about any holidays, events, or special days happening throughout the year. Use this our 2022 Events and Holidays Calendar to keep track of events and holidays!<\/h4><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-3.png\" \/><\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=688&amp;name=image-png-4.png\" sizes=\"(max-width: 688px) 100vw, 688px\" srcset=\"https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=344&amp;name=image-png-4.png 344w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=688&amp;name=image-png-4.png 688w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=1032&amp;name=image-png-4.png 1032w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=1376&amp;name=image-png-4.png 1376w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=1720&amp;name=image-png-4.png 1720w, https:\/\/help.roundupapp.com\/hs-fs\/hubfs\/image-png-4.png?width=2064&amp;name=image-png-4.png 2064w\" width=\"688\" \/><\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-11910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Company Basics about RoundUp App<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11910\"><div class=\"kb-article tinymce-content\"><h4>We are the nation&#8217;s leading &#8220;spare change&#8221; donation fundraising platform.<\/h4><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-1.png\" \/><\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png-2.png\" \/><\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-11911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How much does RoundUp App cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11911\"><div class=\"kb-article tinymce-content\"><h4>We want to make it easy and affordable for anyone to donate to any nonprofit!<\/h4><p>We have a $15 monthly platform fee for registered nonprofits. Nonprofits can manage up to 75 monthly donors for that flat fee. After 75 donors, we move the organization to a 1% processing fee plan. In addition to our monthly fee, the organization will also have Stripe processing fees. Nonprofits are eligible for a 2.2% Stripe processing rate.\u00a0<\/p><p>We don&#8217;t invoice or charge nonprofits for their platform or processing fees: we pay the fee before we distribute the donations.\u00a0<\/p><p>We will soon offer donors the opportunity to cover the Stripe processing fee when they sign-up to donate.\u00a0<\/p><p>If a donor selects a nonprofit to donate to that isn&#8217;t a current customer of RoundUp App, we will distribute their donation to their nonprofit via a grant check from our Donor Advised Fund (DAF). We collect a 15% processing fee from those donations.\u00a0<\/p><p>eCommerce merchants can install our RoundUp at Checkout option for free. We charge an 8% processing fee when we distribute the donations to the nonprofit. There is also an additional Stripe fee for this distribution.\u00a0<\/p><p>We offer custom enterprise plans for eCommerce merchants and nonprofits who have custom needs. Please <a href=\"mailto:support@roundupapp.com\" rel=\"noopener\">contact us <\/a>to find out more about our enterprise plans!\u00a0<\/p><p>Donors can download our app and\/or register for an account for free! Donors can donate to multiple organizations monthly or one-time.\u00a0<\/p><p><img class=\"hs-image-align-none\" src=\"https:\/\/help.roundupapp.com\/hubfs\/image-png.png\" \/><\/p><\/div><div id=\"ka-feedback-form-container\"><div id=\"ka-feedback-form\"><h6>\u00a0<\/h6><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-11912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Tell me all about donation processing!<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11912\"><h4>We&#8217;re set up to help nonprofits get donations from donors and eCommerce merchants, so here are all the details about all the donation sources.<\/h4><h5><strong>DONORS<\/strong><\/h5><p>Donors can use credit or debit cards to pay for their donations.\u00a0<\/p><p>RoundUp App works with most bank accounts. If a donor can\u2019t find a bank\u2019s information while setting up an account, please email us at <a href=\"mailto:support@roundupapp.com\">support@roundupapp.com<\/a>\u00a0or use our chat support and we will try to help.<\/p><p>We are planning to add ACH and PayPal payments options in the near future.<\/p><p>Bank or credit card statements will show the nonprofit\u2019s name if they are a RoundUp App client or you will see \u201cRoundUp App\u201d if you are donating to an organization that is not yet a client.\u00a0<\/p><p>Donations are processed once per month, on the 15th of the month, and will be deposited directly into a nonprofit&#8217;s Stripe account, or sent to the nonprofit as a grant from our Donor Advised Fund (DAF) via a paper check. This deposit will typically appear within 2-5 business days of processing, between the 17th and 20th of the month.<\/p><p>We do not process donations as transactions occur because that would be inefficient as processing does require processing fees. We do track roundups as transactions appear and you can see them via the donor app. Donors can always set a monthly maximum to stay on budget and can pause or cancel accounts at any time. Donors can also update organizations, giving amounts, bank accounts, and credit card details via the app.\u00a0<\/p><p>Tax receipts are issued immediately for one-time donations, monthly for monthly or roundup donations and yearly for a summary of all activity.<\/p><h5><strong>eCOMMERCE MERCHANTS<\/strong><\/h5><p>eCommerce companies who use RoundUp at Checkout will link their donation source during the sign-up process or work with the RoundUp App team to be invoiced for the donations. We process RoundUp at Checkout customer donations and matching funds within the last two weeks of every month.\u00a0\u00a0<\/p><p>We recommend eCommerce companies designate an ACH-eligible account from which to pay your donations. Ideally, this would be the same bank account attached to your checkout process.\u00a0\u00a0<\/p><p>Donations will appear as ACH\u2019s to your chosen nonprofit once a month.<\/p><p>If you choose to match your roundups, a second ACH will appear on your account for your match.<\/p><p>Example:<br \/>Consumers give $1,000 in RoundUp donations and the eCommerce company matches $500. The eCommerce Merchant will see 2 ACH transactions at the end of the month out of the attached account and will receive a tax receipt for your match, $500.<\/p><p>RoundUp at Checkout customers shouldn\u2019t show donations on profit\/loss statements. Consumer-donated funds should be booked as a non-revenue, payable item on your balance sheet. This will prevent you from realizing a tax liability for the incremental revenue. You can\u2019t take a tax deduction from these funds. Matching funds are tax-deductible.\u00a0<\/p><p>Donations are non-refundable, so if a customer makes a return on a purchase or cancels an order, the eCommerce company should issue a refund of the transaction as is standard for your store, minus the donation.\u00a0<\/p><h5><strong>NONPROFITS<\/strong><\/h5><p>Donations from donors are processed once per month, on the 15th of the month, and will be deposited directly into a nonprofit&#8217;s Stripe account or sent to the nonprofit as a grant from our Donor Advised Fund (DAF) via a paper check.<\/p><p>eCommerce Merchant processing for the RoundUp at Checkout product happens within the last two weeks of the month. Consumer donations will appear as one donation while any matching from the merchant will appear as a second donation to make it easier to determine tax-deductible donations.<\/p><p>Both donor and eCommerce Merchant donations will typically appear within 2-5 business days of processing.<\/p><p>You can see reports for donations from donors and RoundUp at Checkout clients on via your admin portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-11913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What businesses are prohibited from using RoundUp App<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11913\"><p>RoundUp App uses Stripe to process transactions and adheres to Stripe&#8217;s policy on restricted and prohibited businesses.\u00a0<br \/><br \/>You can learn more about their policy on restricted and prohibited businesses here:<\/p><p><a href=\"https:\/\/stripe.com\/legal\/restricted-businesses\">https:\/\/stripe.com\/legal\/restricted-businesses<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Tell me more about a $5 minimum donation\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h4>RoundUp App has a $5 per month, per nonprofit minimum donation for donors giving monthly via rounding up or giving a set amount.<\\\/h4><p>RoundUp App released a new donor app Fall 2021 that required all new donors to donate a minimum of $5 per month.\\u00a0<\\\/p><p>February 2022, we updated all existing donor accounts to also have a minimum donation of $5.\\u00a0<\\\/p><p>There are a few reasons we made this change:<\\\/p><p>First, we know that $5 a month is a standard and effective starting point for nonprofits bringing on new donors. It gives donors a great way to contribute without feeling huge financial stress and when donors are happier, they&#8217;re more likely to contribute.<\\\/p><p>Second, we know that donations under $5 can cost organizations more in fees and we make it our mission to ensure all nonprofits are getting the absolute most they can by bringing their donors into RoundUp App.<\\\/p><p>We notified nonprofits and donors of the coming change with dedicated emails and reminders in the admin newsletter, with a dedicated email including instructions to nonprofits to help them get donors to update their accounts before the change happened.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I login to my RoundUp App account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>Donors, nonprofits, and eCommerce merchants all have dashboards to log into!<\\\/h4><h5><strong>Donors<\\\/strong><\\\/h5><p>Donors can visit their accounts by opening a downloaded app (Android or iPhone) or by visiting the <a href=\\\"https:\\\/\\\/app.roundupapp.com\\\/login\\\" rel=\\\"noopener\\\">website<\\\/a>. Donors can use an email address and password or use Google or Apple Sign In! Donors can also retrieve a lost password by clicking on <a href=\\\"https:\\\/\\\/app.roundupapp.com\\\/login\\\/forgot-password\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">&#8220;Forgot password?&#8221;.\\u00a0\\u00a0<\\\/a><\\\/p><p>If you&#8217;ve lost access to the email address you used to create your account and need help accessing an account, you can <a href=\\\"mailto:support@roundupapp.com\\\" rel=\\\"noopener\\\">email<\\\/a> our support team for help.<\\\/p><p><img class=\\\"hs-image-align-center\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=185&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png\\\" sizes=\\\"(max-width: 185px) 100vw, 185px\\\" srcset=\\\"https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=93&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 93w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=185&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 185w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=278&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 278w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=370&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 370w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=463&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 463w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-Feb-22-2022-10-10-54-13-PM.png?width=555&amp;name=image-png-Feb-22-2022-10-10-54-13-PM.png 555w\\\" width=\\\"185\\\" \\\/><\\\/p><h5>Nonprofits<\\\/h5><p>Nonprofits can <a href=\\\"https:\\\/\\\/admin.roundupapp.com\\\/#\\\/Login\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">sign in<\\\/a> to their admin portal via our website. The nonprofit admin portal is not available via an app and is best viewed on a computer screen because there are downloadable donor and donation reports available, as well as marketing assets in the marketing library. If you&#8217;ve forgotten your email address, you can request a reset <a href=\\\"https:\\\/\\\/admin.roundupapp.com\\\/#\\\/ForgotPassword\\\" rel=\\\"noopener\\\">here<\\\/a>.<\\\/p><h5>eCommerce Merchants<\\\/h5><p>If you have an eCommerce store with a RoundUp App merchant account, you can sign in <a href=\\\"https:\\\/\\\/merchant.roundupapp.com\\\/#\\\/Login\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">here<\\\/a>. The merchant portal is also best viewed on a computer screen. If you forgot your password, you can request a reset <a href=\\\"https:\\\/\\\/merchant.roundupapp.com\\\/#\\\/ForgotPassword\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">here<\\\/a>.<\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"What kind of customer support do you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>We&#8217;re here live to chat with you Monday &#8211; Friday 9am-5pm, or you can email us or send us a note via our forms or send us a DM via Slack! We&#8217;re also open to DMs, meetings and phone calls!<\\\/h4><h4>Chat with us on our website<\\\/h4><p>Look for the blue chat icon on the bottom right of <a href=\\\"https:\\\/\\\/www.roundupapp.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">roundupapp.com<\\\/a>. You can also leave your email and our team will reach out!<\\\/p><h5>Email or Call<\\\/h5><p>Reach your account manager directly. If you don&#8217;t know who your account manager is you can contact our support team at <a href=\\\"mailto:support@roundupapp.com\\\" rel=\\\"noopener\\\">support@roundupapp.com<\\\/a>.<\\\/p><h5>Contact Us Form<\\\/h5><p>Send us a message on our website by filling out the form on our Contact page (<a href=\\\"http:\\\/\\\/roundupapp.com\\\/contact\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">roundupapp.com\\\/contact\\\/<\\\/a>).\\u00a0<\\\/p><h5>Join Us on Slack<\\\/h5><p>We have a <a href=\\\"https:\\\/\\\/join.slack.com\\\/t\\\/roundupappnonprofits\\\/shared_invite\\\/zt-ntdiott0-CElwfyEouZD6XakPY8rW7g\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Slack workstation<\\\/a> available for nonprofits &#8211; you can chat to other nonprofit admins or send us direct messages. We&#8217;ll periodically share product and company news here, too!<\\\/p><h5>Send Us a DM via Social\\u00a0<\\\/h5><p>Follow us on <a href=\\\"https:\\\/\\\/www.instagram.com\\\/roundupanddonate\\\/?hl=en\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Instagram<\\\/a>, <a href=\\\"https:\\\/\\\/www.facebook.com\\\/roundupapp\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Facebook<\\\/a>, <a href=\\\"https:\\\/\\\/www.linkedin.com\\\/company\\\/roundup-app\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Linkedin<\\\/a> and <a href=\\\"https:\\\/\\\/twitter.com\\\/RoundUpDonate\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Twitter<\\\/a> where we&#8217;ll share periodic updates. We&#8217;ll also respond to direct messages and comments on all of our channels!<\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How does RoundUp App make money?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>We have a monthly platform fee for nonprofit clients and we charge a processing fee for donations processed via RoundUp at Checkout.<\\\/h4><p>Similar to many nonprofits, RoundUp App is a team made up of determined individuals wearing many hats each to try to create a simple, fun way for people to donate to their favorite nonprofits and causes. We have to keep our proverbial lights on, however, so we have pricing plans we think should work for most nonprofits:<\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-Feb-18-2022-08-54-13-20-PM.png\\\" \\\/><\\\/p><p>It is always free to signup for a nonprofit account and take a look at the nonprofit admin portal. The fees only begin when we start processing donations.\\u00a0<\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How do \\\"RoundUps\\\" work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>Rounding up everyday transactions makes charitable giving affordable for every budget, but if you want to be sure you understand the process, read on!<\\\/h4><p>RoundUp App requires a funding source from donors (usually a credit or debit card) and a bank account for \\u201cRoundUp\\u201d transactions. The bank integration provides us with \\u201cread-only\\u201d access to the linked account that allows us to calculate the RoundUps.<\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-Feb-18-2022-07-14-23-64-PM.png\\\" \\\/><\\\/p><p>If a donor does not want to link a bank account, the donor can donate to their chosen nonprofits one-time or monthly. Donors can make a one-time gift of $1, $5, $10, $25 or a custom amount at any time via the app since your donation source is saved in the donor account.<\\\/p><div data-tab=\\\"4\\\" aria-controls=\\\"elementor-tab-content-2264\\\" aria-expanded=\\\"true\\\" aria-selected=\\\"true\\\">All transactions via the linked account will be rounded up, potentially including Venmo, Apple Pay, Paypal, etc. if those other payment options are funded by the linked account.<\\\/div><div data-tab=\\\"4\\\" aria-controls=\\\"elementor-tab-content-2264\\\" aria-expanded=\\\"true\\\" aria-selected=\\\"true\\\">RoundUp App does not need to be open and there won&#8217;t be a &#8220;round up&#8221; option that appears on transactions.\\u00a0 All transactions from linked accounts will be rounded up toward a monthly donation total and there\\u2019s no need to have the app open or select particular transactions in any way.<\\\/div><div data-tab=\\\"4\\\" aria-controls=\\\"elementor-tab-content-2264\\\" aria-expanded=\\\"true\\\" aria-selected=\\\"true\\\"><p>On the app, donors can always view their current RoundUps and can always see how much they will donate that month. Donors can also set their personal preferences on the profile settings and set a monthly maximum as well as decide if they&#8217;d like to make whole dollar roundups on transactions that end in $.00<\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-Feb-18-2022-07-15-03-78-PM.png\\\" \\\/><\\\/p><\\\/div><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Are RoundUp App donations tax-deductible?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>RoundUp App donations follow the same tax code as other types of donations.<\\\/h4><p>RoundUp App will provide donors tax receipts for one-time donations, monthly for recurring donations, and a yearly summary in January. This is the extent of our donor recognition, so we encourage nonprofits to follow up with thank you notes or other acknowledgments specific to each individual organization.<\\\/p><p>Yearly tax receipts for 2021 were sent to donors in January of 2022.<\\\/p><p>RoundUp at Checkout donations from eCommerce companies are generally not tax-deductible, but matching donations are tax-deductible.\\u00a0<\\\/p><p>Please check with a tax professional for information specific to your tax filing though!<\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Who can use RoundUp App?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>We connect donors and eCommerce merchants to nonprofits!<\\\/h4><p>Any registered 501(c)3 organization with a bank account in the United States can receive donations via RoundUp App, including \\u201cfiscally sponsored\\u201d groups.<\\\/p><p>We hope to eventually expand to support international nonprofits, but we are only focused on organizations in the U.S. today.<\\\/p><p>If you don\\u2019t see your favorite nonprofit on our organization list, send us an email at support@roundupapp.com with the name of the organization or fill in the appropriate information <a href=\\\"https:\\\/\\\/share.hsforms.com\\\/17qgEeEirQn2-9BxztDh24w2vile?__hstc=143092138.31cf6779abd2214c2a1704142136aad0.1658949339474.1658949339474.1658949339474.1&amp;__hssc=143092138.18.1658949339474&amp;__hsfp=246074716\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">here<\\\/a>.<\\\/p><p>We welcome donations from anyone who would like to donate to any organizations on our platform.<\\\/p><p>Our eCommerce product, RoundUp at Checkout is available for companies who want to offer their customers a donation option at checkout on <a href=\\\"https:\\\/\\\/www.bigcommerce.com\\\/apps\\\/roundup\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">BigCommerce<\\\/a>, <a href=\\\"https:\\\/\\\/wordpress.org\\\/plugins\\\/roundup-app-for-woocommerce\\\/#developers\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">WooCommerce<\\\/a> or build your own using our <a href=\\\"https:\\\/\\\/developer.roundupapp.com\\\/reference\\\/overview#overview\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">API<\\\/a>.<\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Can I see your terms of service and privacy policies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h4>Our terms are available here, on the website, and via the platform\\\/app.<\\\/h4><p>Yes! Anyone can read our\\u00a0<a href=\\\"https:\\\/\\\/www.roundupapp.com\\\/terms\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">user agreement<\\\/a>,\\u00a0<a href=\\\"https:\\\/\\\/www.roundupapp.com\\\/platform-nonprofits\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">platform agreement for nonprofits,<\\\/a>\\u00a0and\\u00a0<a href=\\\"https:\\\/\\\/www.roundupapp.com\\\/platform-merchant\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">platform agreement for merchants<\\\/a> before signing up to use RoundUp App. Our <a href=\\\"https:\\\/\\\/www.roundupapp.com\\\/privacy\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">privacy policy<\\\/a> is also available for review.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are special giving days and occasions in 2022?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>When planning your content calendar for the year, it&#8217;s important to think about any holidays, events, or special days happening throughout the year. Use this our 2022 Events and Holidays Calendar to keep track of events and holidays!<\\\/h4><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-3.png\\\" \\\/><\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=688&amp;name=image-png-4.png\\\" sizes=\\\"(max-width: 688px) 100vw, 688px\\\" srcset=\\\"https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=344&amp;name=image-png-4.png 344w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=688&amp;name=image-png-4.png 688w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=1032&amp;name=image-png-4.png 1032w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=1376&amp;name=image-png-4.png 1376w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=1720&amp;name=image-png-4.png 1720w, https:\\\/\\\/help.roundupapp.com\\\/hs-fs\\\/hubfs\\\/image-png-4.png?width=2064&amp;name=image-png-4.png 2064w\\\" width=\\\"688\\\" \\\/><\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Company Basics about RoundUp App\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>We are the nation&#8217;s leading &#8220;spare change&#8221; donation fundraising platform.<\\\/h4><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-1.png\\\" \\\/><\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png-2.png\\\" \\\/><\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How much does RoundUp App cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"kb-article tinymce-content\\\"><h4>We want to make it easy and affordable for anyone to donate to any nonprofit!<\\\/h4><p>We have a $15 monthly platform fee for registered nonprofits. Nonprofits can manage up to 75 monthly donors for that flat fee. After 75 donors, we move the organization to a 1% processing fee plan. In addition to our monthly fee, the organization will also have Stripe processing fees. Nonprofits are eligible for a 2.2% Stripe processing rate.\\u00a0<\\\/p><p>We don&#8217;t invoice or charge nonprofits for their platform or processing fees: we pay the fee before we distribute the donations.\\u00a0<\\\/p><p>We will soon offer donors the opportunity to cover the Stripe processing fee when they sign-up to donate.\\u00a0<\\\/p><p>If a donor selects a nonprofit to donate to that isn&#8217;t a current customer of RoundUp App, we will distribute their donation to their nonprofit via a grant check from our Donor Advised Fund (DAF). We collect a 15% processing fee from those donations.\\u00a0<\\\/p><p>eCommerce merchants can install our RoundUp at Checkout option for free. We charge an 8% processing fee when we distribute the donations to the nonprofit. There is also an additional Stripe fee for this distribution.\\u00a0<\\\/p><p>We offer custom enterprise plans for eCommerce merchants and nonprofits who have custom needs. Please <a href=\\\"mailto:support@roundupapp.com\\\" rel=\\\"noopener\\\">contact us <\\\/a>to find out more about our enterprise plans!\\u00a0<\\\/p><p>Donors can download our app and\\\/or register for an account for free! Donors can donate to multiple organizations monthly or one-time.\\u00a0<\\\/p><p><img class=\\\"hs-image-align-none\\\" src=\\\"https:\\\/\\\/help.roundupapp.com\\\/hubfs\\\/image-png.png\\\" \\\/><\\\/p><\\\/div><div id=\\\"ka-feedback-form-container\\\"><div id=\\\"ka-feedback-form\\\"><h6>\\u00a0<\\\/h6><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Tell me all about donation processing!\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h4>We&#8217;re set up to help nonprofits get donations from donors and eCommerce merchants, so here are all the details about all the donation sources.<\\\/h4><h5><strong>DONORS<\\\/strong><\\\/h5><p>Donors can use credit or debit cards to pay for their donations.\\u00a0<\\\/p><p>RoundUp App works with most bank accounts. If a donor can\\u2019t find a bank\\u2019s information while setting up an account, please email us at <a href=\\\"mailto:support@roundupapp.com\\\">support@roundupapp.com<\\\/a>\\u00a0or use our chat support and we will try to help.<\\\/p><p>We are planning to add ACH and PayPal payments options in the near future.<\\\/p><p>Bank or credit card statements will show the nonprofit\\u2019s name if they are a RoundUp App client or you will see \\u201cRoundUp App\\u201d if you are donating to an organization that is not yet a client.\\u00a0<\\\/p><p>Donations are processed once per month, on the 15th of the month, and will be deposited directly into a nonprofit&#8217;s Stripe account, or sent to the nonprofit as a grant from our Donor Advised Fund (DAF) via a paper check. This deposit will typically appear within 2-5 business days of processing, between the 17th and 20th of the month.<\\\/p><p>We do not process donations as transactions occur because that would be inefficient as processing does require processing fees. We do track roundups as transactions appear and you can see them via the donor app. Donors can always set a monthly maximum to stay on budget and can pause or cancel accounts at any time. Donors can also update organizations, giving amounts, bank accounts, and credit card details via the app.\\u00a0<\\\/p><p>Tax receipts are issued immediately for one-time donations, monthly for monthly or roundup donations and yearly for a summary of all activity.<\\\/p><h5><strong>eCOMMERCE MERCHANTS<\\\/strong><\\\/h5><p>eCommerce companies who use RoundUp at Checkout will link their donation source during the sign-up process or work with the RoundUp App team to be invoiced for the donations. We process RoundUp at Checkout customer donations and matching funds within the last two weeks of every month.\\u00a0\\u00a0<\\\/p><p>We recommend eCommerce companies designate an ACH-eligible account from which to pay your donations. Ideally, this would be the same bank account attached to your checkout process.\\u00a0\\u00a0<\\\/p><p>Donations will appear as ACH\\u2019s to your chosen nonprofit once a month.<\\\/p><p>If you choose to match your roundups, a second ACH will appear on your account for your match.<\\\/p><p>Example:<br \\\/>Consumers give $1,000 in RoundUp donations and the eCommerce company matches $500. The eCommerce Merchant will see 2 ACH transactions at the end of the month out of the attached account and will receive a tax receipt for your match, $500.<\\\/p><p>RoundUp at Checkout customers shouldn\\u2019t show donations on profit\\\/loss statements. Consumer-donated funds should be booked as a non-revenue, payable item on your balance sheet. This will prevent you from realizing a tax liability for the incremental revenue. You can\\u2019t take a tax deduction from these funds. Matching funds are tax-deductible.\\u00a0<\\\/p><p>Donations are non-refundable, so if a customer makes a return on a purchase or cancels an order, the eCommerce company should issue a refund of the transaction as is standard for your store, minus the donation.\\u00a0<\\\/p><h5><strong>NONPROFITS<\\\/strong><\\\/h5><p>Donations from donors are processed once per month, on the 15th of the month, and will be deposited directly into a nonprofit&#8217;s Stripe account or sent to the nonprofit as a grant from our Donor Advised Fund (DAF) via a paper check.<\\\/p><p>eCommerce Merchant processing for the RoundUp at Checkout product happens within the last two weeks of the month. Consumer donations will appear as one donation while any matching from the merchant will appear as a second donation to make it easier to determine tax-deductible donations.<\\\/p><p>Both donor and eCommerce Merchant donations will typically appear within 2-5 business days of processing.<\\\/p><p>You can see reports for donations from donors and RoundUp at Checkout clients on via your admin portal.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What businesses are prohibited from using RoundUp App\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>RoundUp App uses Stripe to process transactions and adheres to Stripe&#8217;s policy on restricted and prohibited businesses.\\u00a0<br \\\/><br \\\/>You can learn more about their policy on restricted and prohibited businesses here:<\\\/p><p><a href=\\\"https:\\\/\\\/stripe.com\\\/legal\\\/restricted-businesses\\\">https:\\\/\\\/stripe.com\\\/legal\\\/restricted-businesses<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hello, how can we help you? Get answers to the most commonly asked questions about RoundUp App. Ecommerce FAQs to help donors using the RoundUp App See articles Donors FAQs to help donors using the RoundUp App See articles Nonprofits FAQs to help donors using the RoundUp App See articles General FAQs FAQs to help [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - General - Roundup App<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.roundupapp.com\/faqs-general\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - General - Roundup App\" \/>\n<meta property=\"og:description\" content=\"Hello, how can we help you? 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